vs999 Terms & Conditions

1 General Provisions & Definitions

In this document, "vs999", "we", "us", or "platform" refers to the vs999 online gaming service, operated through the domain https://vs999.mom. "User", "player", or "you" refers to any person who creates an account on this platform or uses its services.

"Services" includes all online gaming activities available on vs999 — slots, casino games, fishing games, cricket and football betting, and other interactive entertainment products.

These Terms are drafted in Bengali and shall be interpreted in accordance with the laws and customs of Bangladesh. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

2 Eligibility & Age Requirement

To use our services, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must use this platform entirely of your own free will and judgment.
• You must not be located in a jurisdiction where online gaming is prohibited by law.
• You must not be on any self-exclusion list.
• Your account must not have been previously terminated by vs999.

vs999 reserves the right to verify age or identity at any time. Withdrawals may be temporarily suspended until verification is complete.

3 Account Registration & Security

3.1 Creating an Account

Each user may create only one account. Creating multiple accounts is strictly prohibited. If discovered, all accounts along with any bonuses or winnings held in them will be cancelled.

You must provide accurate and up-to-date information at the time of registration. Providing false information may result in account termination.

3.2 Account Security

It is your responsibility to keep your account username and password completely confidential. You are fully responsible for all activity — authorized or unauthorized — that occurs on your account. If you suspect any unauthorized access to your account, please notify the vs999 support team immediately.

3.3 Account Verification (KYC)

Where required, vs999 may ask you to submit relevant documents for identity verification (national ID or passport), proof of address, and payment method verification. The withdrawal process may be suspended until this verification process is completed.

4 Deposit & Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at vs999 is ৳100. We accept the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is the same for each method — ৳100.

When making a deposit, you must use your own payment account. Deposits from third-party accounts are not permitted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal processing time is generally 10 to 45 minutes. Withdrawals will be sent to the same payment method used for your deposit, unless a different arrangement has been approved.

4.3 Currency & Taxes

All transactions are conducted in Bangladeshi Taka (৳ / BDT). Any applicable taxes or charges are the user's own responsibility. vs999 does not impose any additional processing fees on transactions.

4.4 Suspicious Transactions

If any transaction appears unusual or suspicious, vs999 reserves the right to hold the relevant funds until an investigation is completed.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members at vs999 will receive a 100% bonus on their first deposit, up to ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳18,000 → ৳8,000 bonus → Total balance ৳26,000

5.2 Wagering Requirements

Bonus funds must be wagered 25 times before withdrawal. Wagering is calculated based on the bonus amount only — not the deposit amount. For example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each bonus offer has its own validity period and applicable conditions.
• An account is eligible for the welcome bonus only once.
• Attempting to withdraw without meeting bonus conditions may result in the bonus and any bonus-related winnings being cancelled.
• vs999 reserves the right to modify or cancel any promotional offer at any time.
• Bonus abuse or fraudulent use will result in account termination.

6 Gaming Rules

6.1 Fair Play Policy

vs999 believes in fair play. All our games are operated using certified Random Number Generator (RNG) technology. There is no possibility of predetermining or manipulating any game outcome.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game individually. You are advised to review the relevant game information before playing.

6.3 Technical Errors

If a game is interrupted or left incomplete due to a technical issue, vs999 follows a policy of refunding the relevant bet amount. However, any winnings obtained by exploiting an obvious error (glitch) will not be considered valid.

6.4 Sports Betting

For all sports betting including cricket and football, vs999's decision is final on bet amounts and result calculations. If a match is postponed or abandoned, bets are generally refunded, though different rules may apply in specific cases.

7 Prohibited Activities

The following activities are strictly prohibited on vs999:

• Operating an account or placing bets on behalf of another person.
• Creating multiple accounts to take advantage of bonuses or offers (bonus abuse).
• Using any automated software, bots, or scripts to play games or place bets.
• Colluding with other users to influence game outcomes.
• Using the platform for money laundering or any illegal financial transactions.
• Attempting to hack or compromise the platform's security systems.
• Registering an account with false or misleading information.
• Harassing or discriminating against other users.

8 Platform Liability

8.1 Service Availability

vs999 strives to ensure uninterrupted service as much as possible. However, temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. vs999 will not be held liable for such disruptions.

8.2 Limitation of Liability

vs999 is not liable for any indirect, incidental, or special damages. Our maximum liability is limited to the deposit amount held in the user's account at the time of the incident.

8.3 Third-Party Content

vs999 includes games and content provided by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming). vs999 does not take full responsibility for the quality or performance of these third-party services.

9 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. Most issues can be resolved quickly through direct discussion.

9.1 How to Submit a Complaint

• Notify us instantly via 24/7 live chat.
• Send a detailed complaint to [email protected].
• Include the subject of the complaint, date, amount, and any relevant screenshots.

9.2 Disputes Regarding Game Results

In the event of a dispute over any game result, server logs and game records will be considered as final evidence. The vs999 technology team reviews each dispute and a decision is communicated within a reasonable timeframe.

10 Account Suspension & Termination

10.1 Closure at the User's Request

You may request account closure at any time by contacting our support team. Any withdrawable balance remaining in the account before closure will be paid out in accordance with the applicable rules.

10.2 Termination by vs999

vs999 may suspend or terminate an account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud or fraudulent activity.
• Operating multiple accounts.
• Bonus abuse.
• Providing a false identity or information.
• Suspicion of money laundering.

11 Privacy & Data Protection

vs999 places the highest importance on protecting your personal information. To read our full privacy policy, please visit our Privacy Policy page.

In summary, the information we collect is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Fraud prevention and ensuring security.
• Providing customer service.
• Fulfilling legal obligations.

We never sell your information to third parties. All data is kept secure through SSL encryption technology.

12 Responsible Gaming

vs999 believes that gaming should be a form of entertainment. We encourage our users to play responsibly.

For responsible gaming, we provide the following tools:

• Self-exclusion: The option to voluntarily close your account for a specific period of time.
• The option to set deposit limits.
• Reality check: Alerts at set intervals.
• The option to review gaming history.

If you are experiencing gaming problems, you will find detailed information on our Responsible Gaming page.

13 Terms & Conditions Changes

vs999 reserves the right to amend these terms and conditions at any time. In the case of significant changes, users will be notified in advance via email or through the platform.

If you continue to use the platform after any changes to the terms and conditions, you will be considered to have accepted the new terms. It is recommended that you visit this page regularly to stay informed about the latest terms and conditions.

The date of the most recent revision of these terms and conditions will be noted at the top of the page.

14 Contact

If you have any questions or uncertainties regarding these terms and conditions, please contact our support team:

• Live Chat: Active 24/7, in Bengali and English
• Email: [email protected]

Our team is able to provide support in both Bengali and English.